Warranty Information

Octane Floors stands behind every FlowThru™ kit with a lifetime warranty against defects in materials and workmanship. Here's what's covered, what isn't, and how a claim works.

Coverage

Who's Covered

This warranty applies to the original purchaser only and is non-transferable.

What's Covered

If your floor breaks down under normal use due to a defect in materials or workmanship, we'll get it replaced — for as long as you own it.

Response Time

Submit a claim and you'll hear back from us within 48 business hours.

What's Not Covered

• Accidental damage or vandalism
• Misuse or excessive force, including loads beyond the 65,000 lb weight rating
• Normal wear and tear, including fading over time
• Damage from events outside our control, like natural disasters or theft

Filing a Claim

1. Contact our team with your order details and a description of the issue.
2. Include proof of purchase and photos if you have them.
3. We'll review your claim and follow up within 48 business hours.
4. If approved, we'll get a replacement on its way. Shipping costs for the replacement are the customer's responsibility.

You'll work directly with Octane Floors on any warranty claim from start to finish — no need to track down a manufacturer or deal with anyone else.