Shipping & Returns

We treat every order the way we'd want to be treated — straight answers, no run-around. Here's how shipping and returns work.

Shipping

Processing Time

Every order is processed and on its way within 1 business day (weekends and holidays excluded). The second it ships, you'll get an email with tracking so you know exactly when your floor is showing up.

Shipping Cost

Free nationwide shipping on every kit. No minimums, no catch.

Delivery Time

Kits typically arrive within 2–5 business days depending on where you're located.

International Orders

Right now we only ship within the U.S.

If Something Goes Wrong

Late tracking, a banged-up box, anything off — message us and we'll handle it. You won't have to fight for a response.

Double Check Your Address

Make sure your shipping address is correct at checkout.

Returns

30 Day Return Policy

If your floor isn't the right fit, you've got 30 days from purchase to send it back.

Original Purchaser Only

This return policy covers the person who placed the order.

Refunds

Once we receive and inspect your return, we'll get your refund processed.

Return Shipping

Return shipping is on the customer.

What Won't Qualify

Tiles need to come back new and unused. Anything damaged from improper use or a rough install won't be eligible for return.

Starting a Return

Reach out with your order info and we'll walk you through it — no hoops to jump through.